Shipping Policy

Shipping

We post to anywhere in Australia via Australia Post. Please contact us for international shipping enquiries.

Standard regular delivery is free for orders over $100 or $9.99 for orders up to $100.

Express delivery option is also available at $9.99 for orders over $100 or $14.99 for orders up to $100.

We aim to send out your goods the same business day where possible. If you need your order delivered urgently, we would suggest selecting the express option.

Damage or loss in transit is rare (we're yet to lose a parcel!) however if this occurs we will make every effort to resolve the situation.

Please call the Sydney Street team at (08) 8465 6600 to organise the return of damage goods or to report that a parcel has not arrived.

 

Item is out of stock 

On rare occasions another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you ASAP that we are unable to deliver the goods in our normal time frame. If it is an item that we are unable to re-order – we will offer you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting, exchanging the item, or receiving a refund.

 

Exchanges

If your item is unsuitable we are happy to exchange it for you. We understand that sometimes it can take a couple of attempts to find that perfect item.

We would rather you exchange the item than not be 100% satisfied with your Sydney Street purchase. The return postage to us is your responsibility, however we will gladly cover the postage back to you on any exchanged item.

If you would like to arrange an exchange, please contact us

 

Returns

We have a 30-Day 'hassle free' returns policy on everything at Sydney Street.

When returning an item, we ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we are unable to take responsibility for goods lost in transit.

 

If you would like to arrange a return, please contact us

 

Satisfaction Guarantee

Sydney Street is a national award winning family business that is a trusted name in the Australian fashion industry for over 30 years. We are passionate about our customers and aim to please.

Our friendly sales team are always available to assist and provide excellent styling advice.

We take great care to check all orders for quality before they are posted. We rarely have any concerns, but if you do find a fault please contact us.